Privacy Policy

Your privacy matters deeply to us. This policy explains how BrainyNeurix collects, protects, and manages your personal information while providing departmental budgeting education and services.

Information We Collect

When you engage with BrainyNeurix, we collect information that helps us provide better educational services and support. This includes details you share directly and information gathered through your interaction with our platform.

Personal Information You Provide

  • Contact details including name, email address, phone number, and mailing address
  • Professional information such as job title, company name, and department size
  • Educational background and experience with budget management
  • Payment information for course enrollment and services
  • Communications you send us including questions, feedback, and support requests

Information Collected Automatically

Our website automatically collects certain technical information to improve your experience and understand how our services are used.

  • Browser type, device information, and operating system details
  • IP address and general geographic location
  • Pages visited, time spent on site, and navigation patterns
  • Referral sources and search terms used to find us

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality education and support. We believe in transparency about these uses.

  • Delivering educational content tailored to your departmental budgeting needs
  • Processing enrollments and managing course access
  • Communicating important updates about programs and services
  • Providing technical support and responding to inquiries
  • Improving our educational materials based on user feedback and engagement
  • Ensuring platform security and preventing unauthorized access
  • Meeting legal requirements under Taiwan's Personal Data Protection Act

We never sell your personal information to third parties. Your data is used exclusively to enhance your educational experience with BrainyNeurix.

Information Sharing and Disclosure

BrainyNeurix maintains strict controls over information sharing. We only share your data in specific circumstances that directly benefit your educational experience or meet legal requirements.

Service Providers

We work with trusted third-party providers who help deliver our services. These partnerships are governed by strict data protection agreements.

  • Payment processors for secure transaction handling
  • Email service providers for course communications
  • Cloud hosting services for platform operations
  • Analytics services to understand user engagement

Legal Requirements

In certain situations, we may disclose information to comply with Taiwan law, protect our rights, or ensure user safety. This includes cooperation with law enforcement when legally required.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have significant control over your personal information. We've designed simple processes to help you exercise these rights.

  • Access your personal data and understand how it's being used
  • Request corrections to inaccurate or incomplete information
  • Delete your account and associated personal data
  • Restrict certain uses of your information
  • Receive a copy of your data in a portable format
  • Withdraw consent for data processing where applicable

To exercise any of these rights, contact us directly. We typically respond within 15 business days and never charge fees for reasonable requests.

Data Security and Protection

Protecting your information is a cornerstone of our operations. We employ multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.

  • SSL encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee data access to job requirements
  • Secure backup systems with encryption at rest
  • Incident response procedures for potential security events

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats.

Data Retention and Deletion

We retain your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods based on their purpose.

  • Course enrollment data: Retained for 7 years after course completion
  • Payment records: Kept for 5 years as required by Taiwan tax law
  • Marketing communications: Deleted when you unsubscribe or after 3 years of inactivity
  • Website analytics: Anonymized after 26 months
  • Support communications: Retained for 3 years to maintain service quality

When data reaches its retention limit, we securely delete it using industry-standard practices. You can request earlier deletion in most cases.

International Data Transfers

Some of our service providers operate outside Taiwan, which means your data may be processed in other countries. We ensure all international transfers meet Taiwan's data protection standards.

All cross-border data transfers are protected by:

  • Standard contractual clauses approved by Taiwan authorities
  • Adequacy decisions recognizing equivalent protection levels
  • Additional safeguards including encryption and access restrictions

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how you interact with our content. You have control over these technologies.

Types of Cookies We Use

  • Essential cookies that enable core website functionality
  • Performance cookies that help us understand site usage
  • Functional cookies that remember your preferences
  • Marketing cookies that personalize content and advertisements

You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some website features.

Changes to This Privacy Policy

Privacy practices evolve, and we may update this policy to reflect changes in our services, legal requirements, or industry standards. We're committed to keeping you informed about these changes.

When we make significant updates, we'll notify you through:

  • Email notifications to registered users
  • Prominent notices on our website
  • Updated effective dates on this policy

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms.

Privacy Questions or Concerns?

We're here to help with any privacy-related questions or concerns.

Email us at contact@brainyneurix.com

Call us at +886-2-2956-5228

Write to us at:
No. 134, Zhongzheng Rd, Taoyuan District
Taoyuan City, Taiwan 330

This Privacy Policy is effective as of January 15, 2025

Last updated: January 15, 2025